Frequently Asked Questions

Our standard turnaround time is 2-3 weeks from the date of order confirmation. This includes manufacturing and quality checks. For urgent orders, we offer express services with a 7-10 day turnaround for an additional fee. Complex designs or specialty fabrics may require extra time, which we'll discuss during your consultation.

Yes, we offer complimentary in-home consultations throughout Brisbane and surrounding areas. Our experts will measure your windows, discuss your requirements, show you fabric samples, and provide a detailed quote with no obligation. This service ensures accuracy and helps you make informed decisions about your window treatments.

We stock an extensive range of fabrics including blockout, light filtering, sheer, sunscreen, and decorative materials. Our collection features natural fibers like cotton and linen, as well as synthetic options for durability. We source from premium suppliers to ensure quality, colorfastness, and longevity. During your consultation, we'll bring samples to help you choose the perfect fabric for your needs.

Professional installation is included in all our quotes. Our experienced installers ensure your blinds and curtains are fitted perfectly and function smoothly. We handle everything from mounting brackets to final adjustments, and we'll demonstrate how to operate your new window treatments. Installation typically takes 1-3 hours depending on the number of windows.

Absolutely! We bring a comprehensive sample collection to your home during the consultation. This allows you to see how different fabrics, colors, and textures look in your actual lighting conditions and against your existing decor. You can also visit our Nathan showroom to browse our full range at your convenience.

All our products come with a comprehensive warranty covering manufacturing defects and workmanship. Blinds are covered for 3 years, and curtains for 2 years. This includes mechanisms, fabrics, and installation. We also offer ongoing support and maintenance advice to keep your window treatments looking and functioning beautifully for years to come.

Yes, we provide motorized solutions for both blinds and curtains. Our systems can be controlled via remote, wall switch, or smartphone app. Motorization is ideal for hard-to-reach windows, large or heavy treatments, and smart home integration. We use reliable motors from trusted manufacturers, and installation includes setup and programming.

Maintenance varies by material. Most blinds can be dusted regularly with a soft cloth or vacuumed with a brush attachment. Roller blinds can be spot-cleaned with mild detergent. Curtains should be professionally dry-cleaned or gently machine-washed depending on the fabric. We provide detailed care instructions with every order and offer professional cleaning services for optimal results.

Our team includes experienced design consultants who can help coordinate your window treatments with your interior style. We consider factors like wall colors, furniture, flooring, and lighting to recommend options that enhance your space. Whether you want a seamless match or a contrasting statement piece, we'll guide you to the perfect choice.

We accept various payment methods including credit cards, debit cards, bank transfers, and cash. A deposit is required upon order confirmation, with the balance due before or upon installation. We also offer flexible payment plans for larger projects. All transactions are secure, and you'll receive detailed invoices for your records.